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BUYING - TESTIMONIALS

JERZY JAKUBISZYN

Hi Brendan,
 
I am writing to bring to your attention the fantastic service offered to us by your Salesperson Jerzy Jakubiszyn.   My sister & I (from Melbourne) first met Jerzy at a property in Bonogin late Nov 2011 and whilst that particular property was not suitable, Jerzy remained in contact to help us secure a property in Qld. 
 
Having dealt with a number of Agents in Qld during this time, I was shocked by the lack of service & follow up offered by most Agents  and on one particular occasion, we were “gazumped”  by an Agent in Mudgeeraba (not Jerzy), leaving us with a bad perception of Qld Agents in general.  However, Jerzy restored our faith, that not all Qld Agents are like this.
 
Jerzy took it upon himself to source a property within our requirements and managed to do this by approaching Ray White Robina Varsity for a conjunctional listing on 80 Hardys Rd.   Jerzy introduced this property to us, as we had not discovered it in our usual internet property searches, suggesting that the property had not been entered correctly via realestate.com search fields, to gain maximum exposure for the Vendor.  Another example of inadequate service by a Qld Agent and to the detriment of the Vendor.  Fortunate for us, as it had been on the market for a long time, with minimal inspections or Offers.
 
In any event, Jerzy viewed the property on our behalf, took numerous photos and hand drew a floor plan to email us, so that we had a good understanding of the property.  This in itself is fantastic service, over and above what most Agents would do for an Interstate buyer.  In addition to this, Contracts had to be scanned & emailed for signing, which is a lot of work, that some Agents couldn’t be bothered with.
 
In conclusion, we are happy buyers of 80 Hardys Road, Mudgeeraba and are due to Settle 20th March thanks to Jerzy.  I would certainly recommend my family & friends to deal with your Office and in particular Jerzy.     Jerzy listened & heard what we were saying, qualified us as “real buyers”  and took the time to help us source a property.   His professionalism, personality and helpfulness are a great asset to your Office.   
 
Kind Regards
 
Aileen Paton
 
P.S.  Note:  Both my sister & I have worked in Real Estate in Melbourne for many years, so understand better than most, the importance of Customer Service, especially in a tough market place.
... Aileen Paton

JEFF BURGESS

Dear Jeff,
 
We would like to thank you very much for all your help with the selling of our home and also buying another.  Your professional approach and attention to detail in contracts etc was really appreciated.  They say, moving homes is one of the most stressful things one can do  in life  and your help certainly alleviated ours a great deal! 
 
We would not hesitate to recommend your services to anyone buying or selling a  property.
Kind regards, 
Marie and Jack DaVanzo
... Marie and Jack DaVanzo

DANIEL HUNT

Daniel Hunt did an excellent job assisting me in my search for vacant land in the Gold Coast area.  Dan’s knowledge of the market is extensive and I found him to be a good listener, professional in his approach and very responsive to queries.  His pro-activeness  throughout the contract preparation and settlement periods was much appreciated.  I can highly recommend Dan for anyone in need of a professional property agent for the Gold Coast market .

 

Jim Flynt

... Jim Flynt

JAMES MASSEY

Dear James,
I have to say we are both completely happy with the service you provided during the process of Stayc’s first home purchase.
As she has never purchased a property before and had no idea what to expect, the process was quite unsettling and daunting for her. With me being in NSW and away from all the action, I was both thankful and relieved to have you on board encouraging and helping Stayc along the way. 
You answered all our calls and questions promptly and with much patience. For that we thank you as it really helped to calm us. We really appreciated your kindness and professionalism, your help and advice was excellent. We would most certainly recommend you to anyone buying or selling a property.
Thanks again from a very excited new home owner and a relieved and happy mum.
Kind regards
Kath & Stayc Sinclair
... Kath Sinclair

JAMES MASSEY

James,


I just wanted to take the time to let you know how pleased we were to deal with you in the purchase of our property in Merrimac. You were pleasant and informative on the phone from the first instance, easy to work with in regards to viewing and subsequent inspections as were required and nothing seemed to be of an inconvenience to you. There is a distinct difference between 'doing it for the sale' and professionalism and you showed that.
Can I also say it was refreshing to deal with someone like you as you were on time, returned calls or SMS when you said you would and were straight to the point with your answers. I felt right from the start that your professionalism was why this transaction was flawless. Also your open, honest manner made it easy to trust you, something that is unfortunately hard to come by in this day and age where  we are all over cautious and suspicious...

In short, i enjoyed the process and the way you handled this sale. I will, at any opportunity refer friends and colleagues to you as i know they will be well looked after.

James, thank you again. Have a wonderful and safe Christmas/New Year Holiday and i wish you every success.

Sincerely

Shane

... Shane & Angie Suliman

VICKI BARR

We were very lucky that we had Vicki Barr as our agent in the selling of our home.Her enthusiasm, expertise and commitment made selling our home easy and it sold in such a short period of time. Vicki worked tirelessly to achieve a great result. We were always kept up to date with what was happening and could contact Vicki at any time. Vicki has such a warm and friendly personality that you feel like you have known her for years. We have no hesitation in recommending Vicki to act as your agent, you will not be disappointed.
... Gary &AnnemareeSeager

VICKI BARR

 

Vicky Barr (Robina Realty) was my real estate agent for about a month or more during November and December 2011 but I have known Vicky longer than that. I had two agents working for me but Vicky was unlucky not to be the one who sold my property but should have been. I found Vicky to be extremely hard working, much more so than any other agent I have encountered. Vicky’s drive to succeed is inspiring. On the first day of listing my property with Vicky, she and I worked together to present my property to buyers in such a way interest was immediate. I feel as though Vicky’s presentation of my property was a major factor in selling my property. If you choose Vicky Barr as your agent, I can guarantee Vicky will work hard to sell your property and no one does it better then Vicky. Go Vicky!

Yours faithfully,

Owen Carwardine

(Varsity Lakes)

... Owen Carwadine

JEFF BURGESS

We met Jeff while we were making enquiries about buying in Varsity Lakes.  He asked relevant questions listening carefully to all our requirements.  He told us of a property he had listed that morning, which sounded perfect for us.

Later that afternoon we met him at the property and it was evrything Jeff had promised.  He assisted in the Building and Pest process, guiding us through the settlement period, his help invaluable.  Professional at all times, he was never faxed by anything we asked of him.

We would reommend his as being not only one of the most reliable people we know he is also extremely honest and sincere in everything he says and does.

Sincerely

Raul y Delly

... Raul y Delly

ROMA MANNING

Good morning Alanah,
 
We recently sold two properties on the Glades in Robina, through your company. 
 
The whole process took several months and inevitably, involved several high and low points along the way.  However, throughout this time, we received a top quality and thoroughly professional service from Roma Manning. 
 
Unfortunately, the service Roma provided was not always duplicated by others working for various organisations and on numerous occasions, she seemed to be the glue holding it all together for us.  It is clear that without Roma, the whole process would have involved a much longer period without any guarantee of success.
 
May we therefore take this opportunity to thank you and Roma, for the fantastic service we received. 
 
We now regard Roma as a friend and hope to meet her in future.
 
Very best regards.
 
Martyn and Audrey.
 
Martyn Dean
McArthur Dean Training Ltd
Old Custom House
Lowgate
Hull
HU1 1RS
England.
 
 ... Martyn Dean

DANIEL HUNT

To who it may concern, I would like to thank Daniel Hunt from Robina Realty, for the excellent service and professionalism he provided when we were looking for a property to purchase on the Gold Coast. 

We had been looking for quite a long time with many different agents and I was very impressed with the service that Dan provided to both myself and my family.

I would happily recommend Daniel Hunt to anyone thinking of buying or selling a property.  He is a credit to the business.

Yours sincerely

Mark Mason

... Mark Mason

DANIEL HUNT

Hi Dan

Sorry it's taken quite a while to get back to you, we've only just returned from an overseas trip.

Thanks for forwarding these. Sadly though, we've had to hold off on our purchase as the bank valued our house here in Sydney at a lower level than we needed to get the loan we wanted. However, as we still plan on selling up and moving to the Gold Coast in 2 years, we'll be keeping our eyes on the market to ensure that we're well informed when we start looking again.

Thanks again for your proactive help, it's stood out amongst all the real estate agents we've dealt with recently.

Cheers

Phil

 ... Phil Nelson
DANIEL HUNT
Dear Alanah and Brendan,
 
Our new unit at Mermaid Beach has just settled. I would like to take this opportunity to thank Robina Reality for their professional attitude and good service. In particular, I would like to note that our dealings with Daniel Hunt have been excellent. He really worked hard for us and we found his service, attitude and overall conduct was very professional. We have been looking for a property for close to 10 months and found it hard to work with and trust any of the agents we dealt with. A number of agents we dealt with were self-opinionated and dishonest. While negotiating with Daniel he was straight down the line and honest the entire time. He understood what type of buyers we were, exactly what we were looking for and also understood our limits. Daniel has done an excellent job! Thanks to Daniel we have an excellent new additional to our investment portfolio.
 
Cheers

If you have any queries please do not hesitate to contact me.

Kind regards,

Matt Grbcic
Project Manager
Point Project Management
 ... Matt Grbcic
CONRAD HYSLOP
Dear Conrad,
 
Thank you very much for your email and for the completion of the sale at 9/24 Ardisia Crt.
 
We wish to highly commend Conrad on the professional way that he has handled the sale of our duplex. As we have been in New Zealand and apart from several phone calls the transactions have been mainly all done by emails and we have had no problems at all with this.  The result was brought about very quickly indeed and the asking price was fully met after successful negotiations by Conrad.  We could not believe how quickly this was all finalised.  We have no hesitation in recommending Conrad as a Real Estate Property Consultant and wish him well in the future and many more successful sales to give great satisfaction to sellers like ourselves.
... Arthur and Margaret Garrett.

ROMA MANNING

Dear Sir/Madam

We recently sold our townhouse with Roma Manning as our agent.

It was a pleasure to have Roma act for us. She is very professional. We didn't have to wonder if anything was happening because she kept in contact with us at all times.

We highly recommend her as an agent.

Regards

Monica Milen

... Monica Milen

CONRAD HYSLOP

We commissioned Conrad to source an investment property for us on the NSW Central Coast. As we had a limited budget, Conrad identified a number of areas that would suit our criteria and worked tirelessly researching, liaising with agents and identifying the best value and most suitable properties. I would like to commend them for their experience, professionalism and in particular their patience when dealing with amateur investors such as ourselves.

Thankyou Conrad ! There were a few times when we (I) wanted to jump at things, but they advised us to wait knowing there were better properties out there. This was excellent advice as the property we ultimately bought suited our needs perfectly. It was in an excellent area and close to town with a large block size. Most importantly Conrad negotiated a very good price and we could not be happier with the result. As this is the first investment property we have purchased, it gave us a lot of confidence and security knowing that we had trustworthy and professional property investors ‘holding our hand'.

I believe we have saved ourselves a considerable amount of money by using Plan Assist for the purchase and we have already commissioned them to project manage the building of one or 2 dwellings at the rear of the block. I would also like to commend our mortgage broker, Anton Hamer who is one of the other members of the Plan Assist team. Anton has gone above and beyond with spreadsheets, cashflow forecasting and budgeting to assist us in achieving our goals. 

 All the guys are great to work with, nothing is too much trouble and they will always take the time to talk to you, no matter how busy they are. This is extremely appreciated and very rare. Highly successful investors say you should surround yourself with top quality people and Plan Assist are certainly one of them."

... C & C Xegas

JEFF BURGESS

Dear Jeff

I just want to thank you for all the effort you put into the selling of our house - you gave it your best, and at times even more.

I found you to be reliable and trustworthy - If you phoned with a time when you wanted to show someone through the house, you'd be there at that time.

You have a level of patience that most of us would envy, and you are also an expert in the art of diplomacy.

And it didn't end with the sale of the house; you went out of your way to find a place for my cat and I to live, when I'd almost reached the point of giving up.

I'd have no hesitation in recommending you to my friends or acquaintances who are planning to put their house on the market.

Thank you again!!

... Mr T A Barkers

JIM HART

I would like to thank you for the very professional, outcome driven way you have conducted the whole process of the sale of my home.

Your care and dedication to achieve the swiftest sale at the right price is examplary, your are a real asset to the industry.

I have already recommended you to friends and will continue to do so in the future for anything concerning real estate.

 

... Karen Orszulak

JAMES MASSEY

Over the years I have bought and sold real estate, which may I say not too many happy occasions, with Agents either over or under valuing my properties.  This has certainly not been the case with my dealings with James Massey.  He first contacted me approximately three years ago, enquiring whether I wished to put our property on the market, at that stage I was not willing to.  He kept in contact with me over the years, never pressuring me, just to say hell and to keep in contact.  Mid January I decided to put the property on the market, and with no hesitation I gave it to James.  Within three weeks the property was sold.

I believe James to be a very professional person in your industry, which is had to come by these days, and a true asset to your Company.

If in the future I wish to invest in another property in your area, I would have no hesitation in involving James again, as it has been a pleasure working with him.

... Trevor Porter

ROMA MANNING

This testimonial is to say that I received the best advice, consideration and above all professional help when instructing Roma Manning of Robina Realty to sell my house.

The situation was delicate and I had tenants in my house at the time. However, Roma and her Company gave me a lot of help and support during the whole sale and went far beyond normal guidelines to keep everybody happy.

I would recommend Roma Manning and Robina Realty to anyone who is selling their property. Their professionalism and eye for detail in all things were excellent.

 

... J D Blackmore
ALANAH DAY & JERUSHA KING
Happy New Year to you and Alanah. Please pass on my best wishes to Mum and congratulate her on the great newsletter and wish her and the crew at Robina Realty all the very best for 2007.
 
Regards,
 
Peter Gumbley
Sales Manager - Apartments (Qld) 
Development Division - Stockland
... Peter Gumbley - Stockland Development Pty Ltd

ROMA MANNING

Thank you so much for all you did in helping me buy my home. It was such a daunting expreience for me. However, you made it such a pleasure.

you are competent and professional, but with such a big heart! Such a rare find these days.

You are always welcome to pop in when you are in the area and i will certainly recommend you to my family and friends.

... Jackie Carney

ALANAH DAY

Thank you for handling the sale of 12 Russell court, Miami so quickly and with such professionalism.

It was a pleasure to have had our business dealt with by your company.

I look forward to having you handle any future business

... John & Robin Crawford

ROMA MANNING

We wish to express our thanks to you for your care and concern when selling our property at Eugenia Circuit, Robina.

We appreciated your professionalism and persistance in getting the price we had originally asked for despite the failure of other agents.

We will take pleasure in recommending you to anyone.

... Bill Gordana Tyrer

ROMA MANNING

We are writing to thank you for the professional and personalised service you provided us recently in the purchase of our property in the Robina Groves area.

Your persistence, perseverance and understanding certainly helped us find the right property in such a short time frame.

We have no hesitation in recommending you to any prospective buyer or vendor who is looking for excellent customer service.

We would also like to thank your rental department for finding us great tenants in a matter of days.

 ... Marc and Vera Barbin

ROMA MANNING

Just a few words to express our appreciation regarding the efforts that you have put in, in assisting us to search for a property up here in Queensland.

Given the rapport we have experienced with your good self, I have taken the liberty of providing you with the criteria for a property one of my Daughters is currently seeking to purchase as soon as possible. I also express my thanks for your efforts in keeping constant contact and assistance last year with our eldest Daughter, in her search for a property.

Thanks again for your efforts in keeping in touch, it shows that an occasional follow-up has in this case, resulted in a couple of referrals for you to 2 of our daughters, plus you will be one of the first agents contacted when we may consider the possible purchase of an investment property some time next year.

Good luck and good selling.

 ... Ron Campbell

ROMA MANNING

Roma Manning of robina Realty sold my property at 21 Cordata Court, Robina. I was extremely happy with the way she conducted the sale of my home. The home was sold within 4 days of putting it on the market and I would highly recommend her to anyone to have her take their property for selling.

Roma conducted the sale extremely well and once again cannot express how pleased I was with sale of my home.

When it comes time to sell my next home Roma will be my agent.

... Rhonda Hall